Deskly brings ticketing, SLAs, automations, and reporting into one clean workspace — built for IT teams, MSPs, and support desks who are done juggling spreadsheets and shared inboxes.
Demo credentials are available right on the sign-in screen — no signup required.
No bloat, no hundred-tab settings menu — just the tools your agents will actually use every day.
Filter, sort and bulk-manage every conversation from one inbox, with saved views and live SLA countdowns.
Configurable first-response and resolution targets per priority, with automatic breach tracking.
Route, tag, assign and escalate tickets automatically the moment they're created.
Track volume, response times, SLA compliance and CSAT across your whole team in real time.
Publish self-serve articles customers can search before they ever open a ticket.
Give customers a clean, branded place to submit, track and reply to their own tickets.
Tickets come in from the customer portal, email, or your agents — each one automatically gets a number, SLA clock and category.
Automations assign the right team and agent based on category, priority or company plan, no manual triage required.
Agents reply, leave internal notes, and track everything on one activity timeline until the ticket is closed.
Reports and CSAT scores show you where response times slip and which categories need attention.
Sign in with a demo account and see the full workspace in minutes.